Shipping policy
At Taiwan4U, we strive to provide a smooth and transparent shipping process for our customers. Please take a few moments to read our shipping policy before placing an order.
Essential Shipping Details
Our shipping policy page is easy to find, and we also surface important shipping details in the right place at the right time, such as on our product pages and website banners.
Clear and Concise Presentation
Our shipping policy is presented in clear, concise language that's easy to understand. We use subheadings, tables, bolded text, and links to learn more, wherever possible, to make it easy to navigate.
Order Processing Times
After you place an order, we aim to process it within 3 to 5 business days, excluding weekends and holidays. If we experience any changes in our supply chain due to peak periods or as a result of COVID-19, we'll update our processing times to reflect it.
Fedex API for Calculating Shipping Costs
All shipping costs for international orders will be calculated automatically by the Fedex API that is linked with our website. The shipping costs will be based on the weight, dimensions, and destination of your package. The exact shipping costs will be calculated at checkout.
Fedex as Our Main Shipping Carrier
We use Fedex as our main shipping carrier for all international orders.
Methods of Shipping Available
We offer standard and express shipping options through Fedex. The exact shipping options available for your order will depend on your location and the weight of your package.
International Shipping InformationWe ship to countries listed on our order page, and we provide estimated delivery timelines for each country. Please note that there may be additional customs fees, duties, or taxes charged by your country's customs office upon delivery. These fees are the responsibility of the customer.
Shipping Restrictions
We cannot ship to P.O. boxes or certain countries due to customs regulations. Additionally, some products may be restricted from international shipping due to local laws and regulations.
Handling Time
If an item is backordered or out of stock, we will contact you with an estimated shipping time. Please note that handling times may be longer during peak periods.
|
|
Other/Additional Information
If you have any specific shipping requests or questions, please contact us before placing your order. We cannot guarantee that we can accommodate all requests, but we will do our best to assist you.
Transparency Around Returns, Changes, and Cancellations
We have a dedicated return policy in place, and we aim to accommodate all returns. If you need to make any changes or cancel an order, please get in touch with us as soon as possible. We'll evaluate refunds, order edits, and exchanges on a case-by-case basis and clearly communicate our process for dealing with lost or damaged orders.
Potential Service Interruptions
Occasionally, orders may take longer to arrive due to variables outside of our control. In these cases, we'll communicate approximately how much longer and explain the reasons for any delays.
If you have any further questions about our shipping policy, please get in touch with us at